The SAM Solutions Liaison will be responsible for driving above-brand solutions to support our client’s Organized Customers, in collaboration with SALs and cross-functional business stakeholders to drive joint value creation. This role will maintain a deep understanding on solution strategies across the different types of above-brand solutions, with a heavy focus on health informatics-related (HIT) solutions, to enable successful partnerships that enhance the Company's Strategic Account Management program reputation and advance care for rare disease patients across the Company's rare disease portfolio.

A successful SAM Solutions Liaison will be a dynamic, experienced individual with distinct ability to:

• Lead the design and development of comprehensive above-brand solutions for (segments of) customers to bring the best of the Company to those customers.
  • Utilize deep understanding of customer (segment) needs, industry trends, and experience with organized customers to identify innovative solutions that address key challenges and opportunities faced by different strategic accounts types
  • Design and develop innovative above-brand solution ideas, including (but not limited to) HIT and diagnostic-related solutions etc., to improve patient access and health outcomes
  • Design innovative contracts, including value-based agreements, data agreements tailored to the needs of customers
  • Collaborate with cross-functional business teams, including Medical, Patient Services, Patient advocacy etc. to brainstorm and ensure alignment on solution strategies
  • Develop commercial publications and communications tailored to organized customer segments to drive awareness and adoption for innovative solutions
  • Lead account segmentation and positioning
  • Leverage understanding of compliance and legal standards in solution development, assessing the level of risk associated with solution ideas, materials, or positioning
  • Develop budget recommendations and strategic goals to support the case of implementing the solutions to create mutual value
  • Craft compelling proposals for internal presentations, ensuring clarity and effectiveness to secure buy-in from cross-functional leadership
  • Work with SALs to define implementation strategies for different solution ideas within their accounts

• Synergize efforts with cross-functional teams and empower Health System Directors to champion and execute the solutions with their respective accounts
  • Collaborate closely with cross-functional business leads and brand marketing teams to ensure alignment and a cohesive marketing approach, aligning strategies and initiatives to maximize impact and effectiveness
  • Work collaboratively with the HSD teams, ensuring that they are equipped with a clear and compelling value strategy including a menu of advanced solutions
  • Enable HSD teams to implement solutions effectively within their respective accounts
  • Provide strategic guidance and prompt trouble-shooting to resolve any implementation challenges ensuring seamless implementation of the solutions
  • Strengthen customer relationships by collaborating with HSD in customer meetings, as required, to effectively communicate the value of solutions, leveraging strong negotiation skills to secure buy-in from stakeholders and address any challenges or concerns that may arise
  • Keep the U.S. Commercial Leadership Team regularly informed and ensure timely removal of organizational barriers as necessary to scale the solutions
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• Elevate SAM program solutions capability among customers
  • Monitor solution KPIs at customer level to gauge effectiveness of implemented solutions in achieving desired outcomes agreed to the customers
  • Facilitate cross-functional collaboration with the Company's integrated account team to optimize business outcomes and enhance customer engagement through activities such as contract pull through with financial decision makers
  • Analyze data generated as a result of implementing diverse solutions, make strategic decisions to act on the data and provide insights for the SAM program
  • Persistently devise strategies to streamline solution implementation for the Company and enhance ease of adoption for customers

Key Competencies

• Strategic Agency - Takes initiative to recognize opportunities and enables strategic decisions to maximize overall capability effectiveness
• Business Acumen - Leverages robust understanding of the market and regulatory landscape to make complex decisions to inform account strategies and ensure compliant practices
• Advocacy & Collaboration - Advocates for the vision and value of the Strategic Accounts capability for internal and external stakeholders to ensure buy-in for successful cross-functional collaboration

Key Relationships

• SAM Marketing
• SALs
• Commercial/Brand Marketing
• Medical
• Patient Services
• Legal and Compliance
• IT
• Data Analytics
• Senior decision makers in customers

Qualifications

• BA/BS degree required in life science or business
• 8-10 years of pharmaceutical/biopharma experience including brand/product marketing, strategic marketing, and customer based marketing
• Minimum 5 years of experience in health informatics, including designing and/ or implementation of health informatics solutions, including EHR modules, patient portals etc
• Deep understanding of rare disease landscape, including patient journey, market dynamics, and access challenges
• Expertise in key account management with organized customers
• Demonstrated ability to design and execute innovative solutions persistent to organized customers
• Knowledge of US and Global compliance guidelines, laws, and practices
• High level of confidence and capability to understand and communicate complex scientific concepts to a range of stakeholders, plus executive presence and communication skills to engage with a C- and D-Suite audience
• Excellent interpersonal skills for effective internal and external collaboration, negotiation, conflict resolution, and consensus-building across diverse cultures and disciplines as well as ability to motivate, influence, and support others
• Demonstrated ability to manage cross-functional teams or working groups
• Strong analytical skills and ability to think critically, challenge conclusions and underlying assumptions
• Highly proficient in Microsoft; Excel, Word, and PowerPoint
• Ability to think strategically and champion ideas that benefit not only the Organized Customer department, but the Company as a whole

Additional Preferred Experience

• MBA or advanced degree
• Experience in field-based marketing and/or customer-facing roles